The Emma™ Smart Hybrid Mattress in King Size is designed to provide a balanced sleep experience. Combining the benefits of memory foam and pocket springs, this mattress adapts to your body shape while offering the support you need. The hybrid design ensures that you get the best of both worlds: the contouring comfort of foam and the responsive support of springs. The mattress is engineered to promote airflow, keeping you cool throughout the night. Its multi-layer construction includes a breathable cover, memory foam, and a supportive base layer, all working together to enhance your sleep quality.
Reasons to Buy
– Combines memory foam and pocket springs for optimal comfort and support.
– Promotes airflow to keep you cool during sleep.
– Adapts to your body shape, reducing pressure points.
– Suitable for various sleeping positions.
– Easy to set up and maintain.
– 10-year guarantee and a 200-night sleep trial
Guarantee Period
The Emma™ Smart Hybrid Mattress comes with a 10-year guarantee and a 200-night sleep trial, ensuring peace of mind and long-term reliability.
Specifications
– Size: King
– Dimensions: 150cm x 200cm x 25cm
– Weight: 30kg
– Layers: Breathable cover, memory foam, pocket springs, supportive base layer
– Firmness: Medium-firm
Who This Product is For
This mattress is ideal for individuals or couples seeking a balanced sleep experience. It suits various sleeping positions, making it a versatile choice for back, side, and stomach sleepers. If you experience discomfort from pressure points or tend to overheat at night, this mattress could be a suitable option.
What This Product is Made From
The Emma™ Smart Hybrid Mattress is constructed from high-quality materials, including a breathable cover, memory foam, pocket springs, and a supportive base layer. These materials are chosen for their durability and comfort, ensuring a restful night’s sleep.
Is it Harmful in Any Way?
The materials used in the Emma™ Smart Hybrid Mattress are non-toxic and hypoallergenic. The mattress is free from harmful chemicals and meets all safety standards, making it a safe choice for your home.
Product Care Guide
To maintain your Emma™ Smart Hybrid Mattress, follow these simple care instructions:
– Rotate the mattress every 3-6 months to ensure even wear.
– Use a mattress protector to keep it clean and free from spills.
– Spot clean with a mild detergent and water if necessary.
– Avoid using harsh chemicals or bleach.
Our Review
The Emma™ Smart Hybrid Mattress in King Size offers a well-rounded sleep experience. Its combination of memory foam and pocket springs provides both comfort and support, making it suitable for a wide range of sleepers. The mattress promotes airflow, which is a significant advantage for those who tend to overheat at night. While the medium-firm feel may not be for everyone, it strikes a good balance for most people. The 10-year guarantee and a 100-night sleep trial adds an extra layer of confidence in the product’s durability. Overall, the Emma™ Smart Hybrid Mattress is a reliable and functional choice for anyone looking to improve their sleep quality.
Additional information
Delivery
Free Delivery
Merchant
Mattressnextday
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Emma�
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Pros & Cons
We gather evaluations, guidelines, and product reviews to help you gain insight into others' viewpoints about the product.
Hybrid Construction: Combines pocket springs with foam layers, offering a balance of support and comfort
Pressure Relief: Adaptive foam layers contour to the body, alleviating pressure points and promoting spinal alignment
Temperature Regulation: Incorporates breathable materials and airflow channels to maintain a comfortable sleeping temperature
Motion Isolation: Pocket springs work independently, minimising motion transfer and reducing disturbances from a partner's movements
Removable and Washable Cover: Features a machine-washable cover, enhancing hygiene and ease of maintenance
Edge Support: Provides consistent support across the entire surface, including the edges, maximising usable sleeping area
No Need to Flip: Designed as a no-turn mattress, requiring only periodic rotation, simplifying upkeep
Suitable for Various Sleep Positions: Offers balanced support and comfort, accommodating side, back, and stomach sleepers
Generous Sleep Trial: Provides a 100-night sleep trial, allowing ample time to assess comfort and suitability
Extended Guarantee: Comes with a 10-year guarantee, reflecting confidence in the mattress's durability and quality
Firmness Level: Some users may find the mattress too firm, particularly side sleepers who prefer a softer surface for shoulder and hip pressure relief
Weight Consideration: The King Size can be heavy and may require assistance to manoeuvre or rotate
Initial Adjustment Period: It may take several weeks for some individuals to adjust to the mattress's feel and support
Price Point: The premium features and materials contribute to a higher price, which may not suit all budgets
Limited Availability: Primarily available through specific retailers, potentially limiting options for in-store trials
Heat Retention: Despite cooling features, some users have reported slight heat retention during warmer months
No Handles for Rotation: Lacks side handles, making it more challenging to rotate the mattress regularly
Potential for Sagging: Over time, there is a possibility of slight sagging, especially if not properly maintained
Off-Gassing: A few users have noted a mild odour upon unboxing, though it typically dissipates within a few days
Edge Support: While generally good, some users feel the edge support could be more robust, particularly when sitting on the edge
Questions & Answers about the Product
What are the dimensions of the King Size Emma™ Smart Hybrid Mattress?
The King Size measures 150cm in width, 200cm in length, and 25cm in depth
What is the firmness level of this mattress?
The Emma™ Smart Hybrid Mattress is classified as medium firmness, providing a balance between support and comfort
What materials are used in the construction of the mattress?
This hybrid mattress combines pocket springs with layers of gel-infused foam, adaptive comfort foam, and HRX foam to offer optimal support and pressure relief
Is the mattress cover removable and washable?
Yes, it features a premium removable cover that is machine washable up to 40°C, ensuring easy maintenance and hygiene
Does the mattress require turning or flipping?
The Emma™ Smart Hybrid Mattress is designed as a no-turn mattress; however, it is recommended to rotate it head-to-foot every three months to maintain even wear
What is the weight of the King Size mattress?
The King Size mattress weighs approximately 30kg, making it manageable for most individuals to handle
Does the mattress come with a sleep trial period?
Yes, it offers a 200-night sleep trial, allowing you to assess its comfort and suitability in your own home
Is there a warranty provided with the mattress?
The mattress includes a 10-year guarantee, ensuring long-term peace of mind regarding its durability and quality
How is the mattress delivered?
The Emma™ Smart Hybrid Mattress is delivered rolled and vacuum-packed, facilitating easy transportation and setup
Is the mattress suitable for all sleeping positions?
Yes, its medium firmness and hybrid construction make it suitable for side, back, and stomach sleepers
Emma™ Smart Hybrid Mattress, King Size
This is an analysis of how the product holds up in terms of its materials and construction, particularly when compared to similar options in its price category. The evaluation combines technical data with insights gained from firsthand experience.
Suitability
Back Sleepers
Side Sleepers
Stomach Sleepers
Performance
Breathability
Turning On Mattress
Stability
Odour
Initial Odour
Long Standing Odour
Returns, Refunds and Customer Service Information
Enjoy peace of mind with our straightforward returns and refunds process, designed for a worry-free shopping experience. You can go direct to any of the below merchants by clicking the logos.
Dreams
Dreams.co.uk is one of the UK’s leading destinations for beds, mattresses, and sleep essentials, offering a wide variety to suit diverse needs and preferences. Known for its commitment to quality, Dreams provides everything from pocket-sprung and memory foam mattresses to stylish bed frames, divan bases, and even innovative tech beds designed to optimise comfort. Beyond beds, the brand also features a thoughtfully curated range of bedroom furniture, including wardrobes, bedside tables, and storage solutions. The brand’s emphasis on promoting a better night’s sleep reflects in their Sleepmatch technology, an in-store feature that matches sleepers to their ideal mattress based on support needs.
Dreams also offers a bed recycling service, giving old beds a second life while helping keep disposal straightforward. The company’s focus on sustainability further aligns with its reputation for responsible choices and quality products. With stores located across the UK and a user-friendly website for online shopping, Dreams makes it easy for people to browse and find the right options, even from the comfort of home. Their approach to sleep solutions combines innovation, sustainability, and variety, helping the brand stand out as a top choice for those looking to enhance their sleeping experience.
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Refunds and Returns
Online orders will be refunded within 14 days of notification.
Dreams will collect any damaged or faulty goods from your home.
100-night comfort guarantee
If you’re not happy with your mattress within 30-100 nights, Dreams will exchange it.
Online exchanges
Unused goods can be exchanged if Dreams are notified within 48 hours of delivery.
If you decide your new mattress isn’t suitable for you, Dreams recommend you to visit your local store and take time to try out some alternative mattresses. While you’re in store, why not give Dreams free Sleepmatch body-mapping service a go to help find your perfect mattress – it only takes 3 minutes! Once you’ve found a more suitable mattress, you’ll need to contact Dreams Customer Service team with your order details and the name of the new mattress you’d like to exchange to.
Customer Services can be contacted via chat, email, or by phone. Dreams working hours are Monday to Saturday from 9am to 5pm.
When arranging your Comfort Guarantee exchange with Dreams Customer Service team, please be ready to make a payment of £65 for the collection and re-delivery cost, plus any difference in price if the newer mattress is more expensive. Once this payment has been taken, the team will be able to arrange a convenient date for the exchange to take place.
Amendments
After ordering, you have 48 hours to change details of your order for free.
Delivery
Free delivery
Enjoy free delivery to your door on all orders, with no minimum spend.
2-hour time slot
Skip the waiting around – Dreams will let you know when to expect your delivery the day before.
Delivery to your preferred room
Add Dreams chargeable Room of Your Choice service and they will handle the heavy lifting.
Monday to Saturday delivery
To fit in with your busy lifestyle, Dreams deliver Monday to Saturday, from 7am to 6pm.
Friendly customer service team
Available 9-5 Monday to Saturday to talk you through your options.
MattressNextDay is known for delivering a vast selection of mattresses, bed frames, and sleep essentials across the UK with impressive speed. Whether you’re after a traditional pocket-sprung mattress, a modern memory foam style, or even an eco-friendly, hybrid design, their range offers something for all sleeping preferences. Each type is carefully tailored to accommodate various firmness levels, budgets, and sleep habits, making it easier to find a fit that truly supports restful nights.
Their next-day delivery service stands out, ensuring that even last-minute shoppers or those facing unexpected needs won’t have to endure a long wait. MattressNextDay takes pride in offering quality choices for all, from premium brands to more budget-friendly options, allowing a wide variety of solutions at multiple price points. With detailed guides and tips on selecting the perfect mattress for you, their website makes navigating the choice much more manageable. MattressNextDay’s commitment to speedy, efficient delivery and accessible sleep products has solidified its reputation in the UK sleep market, catering to anyone seeking comfort without delay.
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Refunds and Returns
To return an item, simply chat with MattressNextDay customer service team for guidance on where to send it and any steps required.
For returns due to incorrect or damaged items on delivery, please reach out to MattressNextDay Customer Support team within 24 hours of receiving the item, providing photographic evidence. If the issue is on their end, they will gladly arrange an exchange or refund.
www.mattressnextday.co.uk/contact
Delivery of Items
Free next day delivery
Buy it today, get it tomorrow for free with the MattressNextDay award-winning delivery service.
Free weekend delivery
Only free on the weekends? MattressNextDay can deliver on Saturday or Sunday, hassle-free.
Choose a delivery date
Choose a more convenient delivery day that suits you and your schedule.
Free 4 days+ £5
Premium time slot
For an additional fee, you can choose a delivery time. Choices available are: by 10am, Morning (7am - 12pm), Afternoon (12pm-6pm) and Evening (After 6pm).
From £25
Delivery to your room of choice
Need help getting your new mattress in the right room? Upgrade to MattressNextDay premium room of choice delivery service for a stressless experience.
£19
Old mattress removal
Do you need to get rid of an old mattress? Upgrade with MattressNextDay to take away and recycle your old mattress.
£39
Customer Services
Mon - Fri: 9am - 5pm
Sat & Sun: Closed
Bank Holidays: Closed
Bensons for Beds has long been a staple in the British sleep market, known for providing a wide variety of beds, mattresses, and bedroom furniture to suit different styles and needs. With an eye for modern and classic aesthetics alike, Bensons combines quality materials with innovative design, delivering everything from supportive mattresses to stylish bed frames. Whether you're after a cosy single bed for a child’s room, an elegant double for a guest room, or a spacious super king for luxurious comfort, Bensons offers an array of options.
What’s particularly appealing is their focus on sleep expertise. Bensons has crafted a unique sleep assessment technology known as the “Comfort Station” in-store, which helps individuals find the mattress that best fits their specific requirements, offering personalised guidance on everything from firmness to sleep position. This hands-on approach is part of their commitment to restful sleep, ensuring that every choice is as informed as possible. They also carry a range of eco-friendly and orthopaedic options, catering to a variety of preferences and specific health needs. Bensons’ reputation for quality and choice has made it a go-to destination for those looking to create an ideal bedroom retreat in the UK.
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Refunds and Returns
At Bensons for Beds they ensure every customer is guaranteed to have a great night's sleep. There is a minimum free five-year guarantee on beds, mattresses and furniture and most other new products including bedding, come with a 1 Year Guarantee, with nothing extra to pay.
For Returns and Refunds please contact Bensons for Beds Customer Services team on 0333 222 6800 or email them at enquiries@bensonsforbeds.co.uk.
Delivery
Bensons for Beds delivers to the room of your choice, with their crew checking the route in advance for any adjustments needed.
The team wears overshoes and gloves, and they’ll recycle packaging if requested.
Deliveries run Monday to Friday from 7 a.m., with a 2-hour window confirmed three days prior.
Delivery charges start at £39 for single items over £100 and £49 for two or more items, excluding smaller items like pillows and mattress protectors.
For orders under £100, the fee is £10.
40 Night Comfort Guarantee
At Bensons for Beds, the team understands that adjusting to a new bed can take time. If, after 5 nights of sleeping on your mattress, you find it isn’t completely comfortable, Bensons for Beds offers an exchange for a different model.
To qualify, a mattress protector must be used, and the entire process is designed to be quick and straightforward. Bensons for Beds simply asks that you try the mattress for a minimum of 5 nights, and please note that standard terms and a small charge apply.
Here are some key points about the Bensons for Beds exchange policy:
Bensons for Beds will exchange your mattress if, after at least 5 nights, it isn’t comfortable, with a maximum period of 40 nights for eligibility.
Proof of purchase is required, and you must use a mattress protector; with the BedGuard plan, Bensons for Beds provides one for free.
If a mattress was purchased with a frame or divan base, Bensons for Beds will only exchange the mattress, not the bed frame or base.
The exchange policy does not apply to refurbished items, clearance items, ex-display products, sofa beds, guest beds, and specific starter mattresses.
A 10% fee of the original bed’s value and a re-delivery charge apply for exchanges. If you select a higher-priced mattress, you’ll need to cover the difference. For specialist beds and VAT rebate adjustments, please contact Bensons for Beds at 0333 222 6800 to arrange inspection or registration.
Your 5 Year Bed Guarantee
Bensons for Beds goes the extra mile to make sure everyone enjoys a truly restful night’s sleep. With a complimentary five-year guarantee included, there’s nothing more to pay
Customer Service
Customer Service:
0333 222 6800
Mattress Online
Mattress Online brings a diverse range of top-quality mattresses, bed frames, and sleep essentials right to your fingertips. From renowned brands like Silentnight, Sealy, and Sleepeezee, their offerings cater to every type of sleeper, ensuring a restful night's sleep is within reach. Mattress Online not only provides comfort in a variety of firmness levels and materials, such as memory foam, hybrid, and traditional spring, but also delivers these options with impressive next-day delivery.
Sustainability is a key priority, with many products available in eco-friendly options and recyclable packaging, reflecting a mindful approach towards the environment. Mattress Online’s commitment to value shines through in frequent sales and special discounts, making luxury accessible at every budget.
The website itself is easy to navigate, with helpful guides and reviews that take the guesswork out of choosing the perfect bed. Plus, detailed descriptions, images, and user feedback ensure a seamless online experience. Mattress Online offers a convenient, trustworthy choice for upgrading your sleep space, and with their satisfaction guarantee, there’s confidence in every purchase. It’s clear that with Mattress Online, every night can feel like a refreshing escape into comfort.
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Refunds and Returns
If the replacement mattress you’ve chosen is similar in cost to your original purchased mattress but slightly cheaper - up to £100 cheaper - Mattress Online will give you the difference in credit to spend on the site.
For example, if you originally purchased a £500 mattress and swapped it for a £410 mattress, you will be given £90 credit to use on the site. If the difference in price is greater than £100, you will not have the opportunity to receive either credit or a refund.
Matress Online will collect your old mattress and deliver your new mattress as soon as possible, but this will depend on whether the replacement mattress you have chosen is in stock.
If your replacement mattress is in stock, their Customer Service team will work with you to choose a delivery date that works best for you
If your replacement mattress is not in stock, their delivery team will need to wait for it to come back into stock before Mattress Online can deliver it to you. Once they know when the stock will arrive, Mattress Online Customer Service team will be in touch with you to arrange a delivery date.
Delivery
When buying from Mattress Online, they believe you should have as much control over your delivery as possible. That’s why Mattress Online offer a range of delivery options to suit your needs.
You can select a delivery date up to 60 days in advance of your order date.
Free Next Day Delivery
Order by 4pm Monday-Thursday or 3pm Sunday for the option of next working day delivery.
Weekend Delivery
Delivery on a Saturday or Sunday of your choice. £17.50
Premium Delivery
Delivery to room of choice (excludes unpacking and packaging removal). £20
Old Mattress Collection and Recycling
Mattress Online will collect and recycle your old mattress when they deliver your new one!
This service is non-profit and covers the complete cost of the recycling facility service. £35
Mattress Online 60 Night Comfort Trial
Mattress Online offer a free 60 Night Comfort Trial on all their mattresses because they recognise that buying a mattress online can be challenging. They want to work with you to help you get the best night’s sleep possible.
You can experience peace of mind with their complimentary Comfort Trial and test your mattress for 60 nights. And if it doesn’t meet your expectations, Mattress Online exchange it for you, hassle-free.
Customer Service
Sales Enquiries
Mon-Sat: 9:30am - 5:30pm
Sunday: 10am - 4pm
Customer Service
Mon-Sat: 9:30am - 5:30pm
Sunday: Closed
Tel: 01709 780 881
Mattress Man
Mattress Man has become a go-to source in the UK for those seeking a blend of comfort, quality, and variety in mattresses, beds, and accessories. With a diverse range of well-known brands, they offer options to suit different needs, whether you’re looking for something supportive, luxurious, or tailored to specific sleeping preferences. Their selection covers everything from traditional sprung mattresses to advanced memory foam and hybrid designs, each aimed at enhancing a restful night’s sleep.
Beyond mattresses, Mattress Man also stocks bed frames, divans, and headboards, available in various styles, materials, and sizes to suit any bedroom. Many appreciate their commitment to providing informative guidance, which helps simplify the often-daunting task of choosing the right mattress. Plus, with an online platform designed to make browsing easy, Mattress Man ensures a convenient shopping experience.
For those keen on special deals, the website’s dedicated offers section is worth a look, featuring discounts and bundles that make quality more accessible. The seamless combination of choice, accessibility, and user-friendly service has made Mattress Man a trusted choice for bedroom essentials across the UK.
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Refunds and Returns
If you decide to end the contract after products have been delivered, you’ll need to return them to Mattress Man. You can bring the items to us at Old Stoke Road, Arminghall, Norwich, NR14 8SQ, between 9am and 3pm, Monday to Friday, or we can arrange to collect them from you. If you’re cancelling your order, please ensure eligible items are returned or available for collection within 14 days of notifying Mattress Man of your cancellation.
Please ensure the items are securely packaged, and include your reference number and name with any returns. If the products aren’t looked after properly and are returned damaged or in worse condition, Mattress Man may reduce your refund to cover the loss in value.
Mattress Man will cover the cost of return or collection if the products are faulty, misdescribed, or if you’re ending the contract due to something Mattress Man have done wrong. In all other cases, including if you simply change your mind, you’ll be responsible for any return or collection costs.
Once they received the items, Mattress Man will inform you and arrange for a refund or exchange as appropriate. Please allow up to 14 days for any refund to be processed.
The maximum refund for delivery will be equivalent to our least expensive delivery option.
If you’re unable to arrange your own shipping for returns, Mattress Man can organise this on your behalf through their carriers.
Collections are available Monday to Friday, between 8am and 6pm, but drivers cannot call ahead or provide a specific time.
The cost of collection will vary depending on the size of the items and your location, so please contact Customer Services for more details.
Mattress Man is not responsible for missed or delayed collections or any associated costs.
Delivery
Mattress Man offer FREE to the UK Mainland and a charged for service to the Scottish Islands, Isle of Wight, Isle of Man, the Channel Islands and Northern Ireland. Mattress Man aim to offer Fast Delivery, however some areas such as Scottish Grampian & Highlands, Ireland and Jersey are a 3-5 day service.
Mattress Man offer a FREE NEXT working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm. Orders under £45 incur a £3.99 delivery charge.
For more information goto
www.mattressman.co.uk/delivery
60-Night Sleep Trial
Choosing the right mattress online can be a daunting task, and it's not a decision to take lightly. There’s nothing quite like the feeling of sleeping on the perfect mattress, and that’s why Mattress Man offer our 60-night comfort promise to help you find it.
Just like breaking in a new pair of shoes, it can take some time to adjust to a new mattress. If you find it’s not as comfortable as you expected, whether it’s too firm or too soft, or if you simply no longer love your mattress, just let Mattress Man know within 60 days. Mattress Man will gladly replace it with an alternative mattress of your choice. To activate your 60-night sleep trial, please ensure you purchase a mattress protector alongside your eligible mattress.
To ensure your mattress is eligible and protected, please follow these guidelines:
Purchase and use a mattress protector from Mattress Man to accompany your new mattress.
Regularly turn or rotate the mattress, depending on whether it’s one-sided or double-sided.
The mattress must be free from stains or soiling upon return and should be in a resellable condition.
Mattress Recyling
Recycling mattresses is not a new phenomenon, in fact, Mattressman has been operating under a zero-landfill policy for over five years. They also offer one of the cheapest recycling services in the mattress industry, collecting and recycling your old mattresses and bed frames for only £30 per item (Also subject to Two-Man Delivery Charge).
The Emma mattress, renowned for its innovative design and comfort, has become a go-to choice for many seeking a restful night’s sleep. Boasting a unique combination of materials, it seamlessly blends pressure-relieving memory foam with a supportive base, ensuring that every part of the body is cradled just right. This clever construction adapts to individual sleep positions, making it suitable for both side sleepers and those who prefer to lie flat on their backs.
What sets the Emma mattress apart is its ability to regulate temperature, keeping you cool throughout the night. This is especially beneficial during the warmer months when heat can disrupt sleep. The breathable cover, with its soft touch, adds an extra layer of luxury, making bedtime a true retreat.
Moreover, the Emma mattress is designed with motion isolation in mind, meaning that movements on one side of the bed are less likely to disturb your partner. This feature is a game-changer for couples who value their sleep. With a focus on comfort and support, the Emma mattress continues to win acclaim, proving that restful sleep is not just a dream, but an achievable reality.
Show Return & Refund Policies
Refunds & Returns
Emma is sure you’ll love your Emma products but if for any reason you don’t, you can return it for a full refund. Emma simplified the process to make returning an item stress-free.
All you’ve got to do is head to their portal https://www.emma-sleep.co.uk/returns-portal/ ,just pop in your order number and the email address you used to place your order.
Then just select the items you wish to return. Hit confirm and you’re done. Emma will take care of the rest:
Their customer service team will arrange for your items to be picked up by our courier service. Once everything is sorted the courier will get in contact with you to choose a date that suits you best. Their returns are of course entirely free!
Delivery
Free Shipping
Each Emma product is delivered factory-fresh and neatly vacuum-packed from their warehouse straight to your front door.
They have put strict hygiene policies in place to ensure the safety of you and their couriers.
Once your order is placed and the payment is confirmed, Emma will start getting your order ready. As soon as your mattress has shipped, Emma will send you an email with a tracking link, so you can follow your items on their journey.
Their courier will contact you on the day of delivery to let you know when your mattress will be arriving.
200 Night Mattress & Bed Trial
You don’t have to worry about when you can return your Emma mattresses and beds, they have for now extended their risk-free trial from 100 to 200 nights.
That’ll be more than enough time for your body to fully adjust to your new mattress (which can take up to 6 weeks).
In case their Emma mattresses or beds are not the best matches for you, they will handle all the return process and make it hassle-free for you.
100 Night Topper Trial
Emma are happy to give you 100 nights to test your new Emma topper in your own home. This way you can get to know your new topper without any worries and convince yourself of its quality.
30 Night Pillow Trial
A good pillow is an indispensable addition to your sound sleep. It can take up to 4 weeks for your body to adjust to a new pillow.
Emma recommend you take time during our pillow trial and allow your body to fully adapt to your new sleep supporter.
Don’t worry about your return if our pillow is not your desired one, Emma will take care of it.
30 Night Emma Hug Weighted Blanket Trial
Though Emma are confident that their blanket will effectively relax your nerves and deactivate your “fight or flight” response allowing you to fall asleep faster and deeper, it could take 2-3 weeks to get used to. Emma will take care of the return if the blanket is not the one for you. So please allow yourself to fully explore the sleep tech recommended by their experts.
14 Night Bedding Trial
Mattress protectors and duvets are returnable in 14 days. Due to hygiene reasons, all beddings include mattress protectors and duvets are applied with the UK e-commerce policy.
Emma can only accept the return of their beddings in the brand-new resalable condition. In case you would like to return their beddings in the 14-day window, Emma would suggest you to keep the box and the original packages.
Please carefully wrap their beddings into the original packaging before you send them back. Your refund might not be processed if the returned bedding condition does not meet their requirement.
Gurantee Period
10-Year Mattress Guarantee
A mattress is like having a life-long friend. And because Emma have so much trust in their product, they give all our Emma mattresses a 10-year manufacturer warranty.
2-Year Bedframe Guarantee
A bed accompanies you for a long time, which is why Emma give you up to 2-year manufacturer warranty on your Emma bed frames.
10-Years Toppers Guarantee
A topper accompanies you for a long time, which is why Emma give you up to 10-year manufacturer warranty.
Pillows Money Back Guarantee
If your product isn’t quite right, contact their customer service and they will take care of the rest. Emma offer a full money-back guarantee on all Emma products within the trial period.
Customer Service
Monday to Friday from 9AM to 6PM
Tel: +44 300 131 3019
Furniture Village
Furniture Village has established itself as a prominent name in the world of home furnishings, offering a diverse array of stylish and functional pieces that cater to every taste. With an impressive selection ranging from contemporary sofas to timeless dining sets, it’s a haven for anyone looking to elevate their living spaces. Each piece showcases a keen attention to detail, blending comfort with aesthetics seamlessly.
What’s truly appealing about Furniture Village is the variety it offers. Whether you're seeking a statement piece for your lounge or elegant furnishings for a serene bedroom, there’s something for every room and every style. The store is a treasure trove of inspiration, showcasing the latest trends and classic designs alike.
In addition to its stylish offerings, Furniture Village prioritises customer service, ensuring a pleasant shopping experience. Knowledgeable staff are on hand to guide you through the selection process, helping to turn your vision into reality. Plus, with an emphasis on quality, many pieces are designed to withstand the test of time, promising to enhance your home for years to come. Shopping at Furniture Village is more than just a purchase; it’s an opportunity to create a space that reflects individuality and taste.
Show Return & Refund Policies
Refunds & Returns
Just notify Furniture Village in writing within 14 calendar days from the day you receive your order.
Simply drop them a line, either by post or email, telling them that you no longer wish to keep your order along with your reason for returning it.
Returning your order to Furniture Village?
It's easy. Simply take your order to any Furniture Village collection points and receive a full refund – including your original delivery charge.
Please ensure that your order is in the condition that you received it. To help you with your return, Furniture Village are happy to send you large plastic bags to cover items of upholstery or mattresses.
Delivery
Delivery timeframes are provided in good faith, based on estimates provided by Furniture Village suppliers.
From time to time, global events may have an impact on their lead times, but please rest assured Furniture Village will be doing everything they can to get your order to you as soon as possible. You can always check the status of your order by logging into your account or using their order tracking feature.
Premium Delivery Service
Safely delivered to your room of choice and assembled by Furniture Village if appropriate.
Customer self-assembly may be necessary for some items including selected office furniture, wall hung mirrors, children's bedroom furniture and garden furniture.
Divan sets, dining chairs - £69
Dining tables, sofas, bedframes, garden furniture and other large furniture
Doorstep Delivery Service - £99
Accessories (lighting, cushions, mirrors, rugs, wall art, vases and other finishing touches) - £10
Mattresses and headboards - £49
20 Year Guarantee
Furniture Village 20 year structural guarantee
Furniture Village don’t just guarantee the best prices, they also guarantee the best quality.
Every single item is built to last, so you can buy their furniture with complete confidence.
Within Their 20 Year guarantee, other components are also covered for 2 years. These other components include recliner mechanisms, sofa bed actions, motors, ratchet headrests and armrests, adjustable seats, covers and stitching.
This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.
Recyling
Furniture Village have partnered with Clearabee, the UK's largest clearance company and major furniture recycling service, to offer you a quick and easy way to remove and recycle your old furniture. Clearabee offers a convenient same-day service and there are special rates for Furniture Village customers.
Interest Free Credit
Spread the cost with up to 30 months interest free credit
Looking to spread the cost of your purchase? No problem. Furniture Village offer up to 30 months 0% APR interest free credit on any orders over £500, making life that little bit easier.
For more information about Furniture Village Interest Free Credit goto www.furniturevillage.co.uk/ifc.html and use their interest free credit calculator.
Bedding Envy brings a fresh approach to bedroom style, offering an exciting collection of bedding that combines comfort and elegance. From cosy duvets to beautifully designed pillowcases, Bedding Envy’s range is all about transforming a bedroom into a welcoming retreat. With each piece thoughtfully selected, it’s easy to create a space that feels both personal and luxurious.
What makes Bedding Envy stand out is its keen eye for design and quality. The collection showcases a variety of styles, from classic neutrals to vibrant patterns, allowing everyone to find something that resonates with their individual taste. Whether it’s a simple touch of elegance or a bold splash of colour, there’s an option to suit any aesthetic preference.
Beyond aesthetics, Bedding Envy understands the importance of comfort. The bedding feels soft and inviting, perfect for unwinding after a long day. Thoughtful attention is given to materials that promote a restful night’s sleep, balancing style with function in every product.
Bedding Envy has quickly earned a reputation for delivering not just beautiful pieces but ones that can elevate the entire bedroom atmosphere. It’s more than just bedding – it’s about creating a space that feels uniquely yours.
Show Return & Refund Policies
Refunds & Returns
Try At Home | 60 Day Returns
If you've changed your mind and want to cancel your order, Bedding Envy ask that you contact their sales team and return the item in its original packaging with the security seal unbroken within 60 days.
In the unlikely event that you receive an item that is damaged or faulty, Bedding Envy can offer a full refund within 60 days of the customer receiving the order. They simply require photographic evidence of the damaged/faulty item with tracking number.
To return a damaged or faulty item is free of charge, please contact orders@beddingenvy.co.uk with your name, address & order number and their customer service team will generate a shipping label for you.
Once the item has been received and inspected by their customer care team, you will be notified that a refund has been issued and feel free to order the item again from our website.
Delivery
UK Standard Delivery
Bedding Envy offer FREE Standard Delivery on all orders over £50.00 in UK Mainland. Orders under £50 will be charged £4.99 for Standard Delivery in UK Mainland via Evri
Their Standard Delivery via Evri typically takes between 5 to 7 working days. They also offer UPGRADE to Next Working Day Delivery by DPD for only £2.99 (on all orders above £50 & placed before 3pm on Monday to Thursday).
UK Next Day Delivery
For any orders below £50.00, Next Day Delivery via DPD (Monday to Thursday) will be charged £6.99 & for any orders above £50 get a FREE Standard Delivery that can be UPGRADED to Next Working Day Delivery by DPD for only £2.99.
Please note orders placed on Friday on Next Working Day Delivery will be delivered on Monday. Saturday Delivery is also available at £9.99 by DPD.
(Please order before 3pm Monday to Thursday, for next working day delivery)
UK Saturday Delivery
Saturday Delivery £9.99 by DPD - Order before 3pm on Monday to Thursday
Customer Service
Bedding Envy
Unit G14 (Behind Constellation Mill)
Ainsworth Road,
Radcliffe,
Manchester,
M26 4AD,
United Kingdom
Call us Monday to Friday 9:00am-5:00pm
Tel: 0161 552 5180
eMail: orders@beddingenvy.co.uk
Feather & Black
Feather & Black is synonymous with refined bedroom furniture and luxurious bedding, bringing sophistication and comfort into British homes. Known for its carefully curated collections, Feather & Black offers everything from stylish bed frames to plush bedding, each piece exuding an air of elegance that complements a range of interior styles. The brand’s dedication to quality is apparent in its choice of materials, ensuring each item feels as good as it looks.
One of the delights of Feather & Black is its versatility. Whether you're drawn to classic wooden frames or modern upholstered beds, the selection allows for endless personalisation, making it easy to create a room that feels truly bespoke. Feather & Black’s bedding range is equally impressive, with sheets and duvets that turn any bed into a haven of softness.
Feather & Black also emphasises the small details that enhance both style and practicality. Thoughtful touches in design mean that each piece integrates seamlessly into daily life while maintaining an aesthetic that feels timeless. A trusted name in bedroom furnishings, Feather & Black transforms everyday sleep into an experience of comfort and style, helping to create a bedroom that’s as restful as it is beautiful.
Show Return & Refund Policies
Refunds & Returns
Beds, Furniture & Mattresses
Please contact Feather & Black via phone or email within 14 days of receiving your order if you would like to request a refund or exchange. Unless your item is faulty, Feather & Black charge a collection fee of £49 and your item(s) must still be in their original packaging to be eligible for a refund or exchange.
Unfortunately, any Handmade For You items cannot be returned or refunded due to their bespoke nature. For hygiene reasons, mattresses cannot be returned if the packaging has been removed unless it’s faulty.
Refunds will be processed once your item has been successfully collected, returned to the warehouse and checked.
Bedding & Bed Linen
Please contact Feather & Black via phone or email within 14 days of receiving your order if you would like to request a refund or exchange.
Your item(s) will be collected by DPD from your house, or you can go to a local drop off shop. Unless your item is faulty, a return fee of £4.95 will be charged.
Your item(s) must still be in their original packaging to be eligible for a refund or exchange.
Refunds will be processed once your item has been successfully collected, returned to the warehouse and checked.
Delivery
Enjoy free delivery on all orders going to mainland England, Scotland, Wales, and the Isle of Wight. We deliver Monday – Saturday from 7am to 6pm to your room of choice.
All Feather & Black deliveries are fulfilled through Dreams, their sole delivery partner. Their delivery network has a dedicated fleet of vehicles for a reliable and efficient service.
For larger items such as beds, mattresses and furniture you can choose your preferred delivery date at checkout if your item is in stock. Otherwise, they be in touch as soon as your item arrives into their warehouse with the next available delivery date. If you need to change your slot for any reason, please visit their Manage Your Delivery page, call them or email their Customer Services team.
Bedding and accessories will be delivered within 7 - 10 working days by DPD. If it’s out of stock, it will be delivered within 7 - 10 working days of it arriving at our warehouse. You can find the estimated date it’s due in on the product page.
Feather & Black are happy to deliver to your room of choice, but if you would prefer a doorstep delivery or are self-isolating, please let the delivery team know when they call you.
Feather & Black endeavour to keep you up to date with the progress of your order, but if you’re unsure about anything or have any questions, please call their Customer Service team on 01243 380600.
100 Night Comfort Guarantee
Feather & Black 100 Night Comfort Guarantee applies to all of their mattresses, including adjustable, made-to-measure, and ex-display mattresses. It does not apply to bed frames, divans, adjustable or ottoman bases.
If at any time between 30 and 100 nights from the day of delivery (or collection from store), you can inform them that your choice of mattress is proving uncomfortable, as long as you comply with the conditions set out on the 100 Night Comfort Guarantee page.
Feather & Black are unable to process an exchange earlier than 30 nights from the day of delivery, as it can take this long for your body to adjust to your new mattress and for the fillings to settle.
A collection and re-delivery charge of £65 will be applied to each exchange.
Please call their Customer Services team on 01243 380 600 if you have any further questions, or need to organise a return or mattress exchange during the Comfort Guarantee period.
Recycling Service
Feather & Black appreciate that recycling your bed or mattress is not always an easy task, which is why we offer a fast, convenient, and environmentally friendly recycling service.
We will collect your old bed or mattress from your home when we deliver your new one and recycle it at the Dreams specialised bed and mattress recycling centre. Mattresses are disassembled and every part is utilised; springs are melted down, fibres are recycled, and foam can be cleaned to make carpet underlay.
Recycling Prices
Feather & Black prices for recycling differ depending on what item you'd like them to take away. You can select the recycling service at checkout.
Single mattresses - £40
Double mattresses - £50
King & super king mattresses - £55
Bed frames & divan bases - £40
Sofa beds (not including standard sofas) - £45
Headboards - £25
Guarantee
100 Night Comfort Guarantee
Feather & Black are committed to ensuring you sleep well, and they understand that a mattress can be a big investment. This is why they offer a comfort guarantee on all our mattresses bought online and in store to give you peace of mind that you’ve picked the most comfortable and supportive mattress for you.
If you get it home and are not 100% in love with it during this time, Feather & Black will exchange it for you.
Interest Free Finance
0% APR Finance Available
Fetaher & Black want to help you create beautiful bedrooms to relax and sleep in. So whether you’ve got your eyes on a bespoke upholstered bed, a handcrafted mattress or a set of coordinating furniture, it’s easy to spread the cost of your ideal bedroom with an interest free credit payment option.
You could borrow over 10 or 20 months 0% APR representative on orders of £750 or more*.
Subject to status and affordability. Minimum spend applies, terms and conditions apply.
Customer Service
Sales:
Tel: 01243 380600 and select option 1
Monday to Friday 9am-8pm
Saturday and Sunday 9am-5pm
Customer services:
Tel: 01243 380600 and select option 2
Monday to Saturday 9am-5pm
John Lewis
John Lewis & Partners, established in 1864, has evolved from a single drapery shop on London's Oxford Street into a renowned British department store chain. Founded by John Lewis, the business expanded under the vision of his son, John Spedan Lewis, who introduced the innovative partnership model in 1929, granting employees a share in ownership and profits.
Today, John Lewis operates numerous stores across the UK, offering a diverse range of products, including fashion, homeware, and technology. The brand is celebrated for its commitment to quality and service, maintaining a strong presence both in physical stores and online. In 2018, the company rebranded to John Lewis & Partners, highlighting the integral role of its employees in delivering exceptional service.
The partnership's unique structure fosters a culture where employees, known as Partners, are invested in the company's success, contributing to its enduring reputation. John Lewis continues to adapt to the evolving retail landscape, embracing digital innovation while upholding its traditional values. This blend of heritage and modernity ensures its place as a staple in British retail.
Show Return & Refund Policies
Refunds & Returns
John Lewis & Partners offers a comprehensive returns and refunds policy to ensure a smooth shopping experience. If you've changed your mind about a purchase, you can return it within 30 days in its original condition with proof of purchase for an exchange or refund. Original condition means the product is unused, with all original packaging and labels intact, and contains no personal data or has not been registered with the manufacturer.
How to Return Items:
Online Purchases: Small items can be returned to any John Lewis or Waitrose shop, or via Royal Mail, Evri, or other return locations. Start the return process by signing into your account, selecting the order, and following the prompts to choose your return method.
Large Items: For items delivered by two people, such as appliances and furniture, contact John Lewis to arrange a collection. Collections are free if the item is damaged or faulty; otherwise, a £29.95 fee applies.
In-Store Purchases: Return items to any John Lewis store, except Swindon Outlet, with your receipt for a refund or exchange. Note that items bought in a John Lewis store cannot be returned at Waitrose.
Refund Processing:
Refunds are processed to the original payment method within 14 days of receiving the returned item. For online returns, it can take up to 7 days for the item to reach the returns centre, 2 days for processing, and up to 5 days for the refund to appear in your account.
Exceptions:
Certain items cannot be returned unless faulty, including perishable goods, personalised products, and items with hygiene considerations like opened beauty products and underwear. Ensure all returns meet the specified conditions to qualify for a refund or exchange.
Delivery
John Lewis & Partners offers a variety of delivery options to suit different needs:
Standard Delivery: Cost: Free for orders £50 and over; £4.50 for orders under £50.
Timing: Typically within 5 working days, Monday to Saturday, between 7:30 am and 6:30 pm.
Next and Named Day Delivery: Cost: £7.50.
Timing: Next day or a chosen day, 7 days a week, from 8 am to 8 pm.
Pre-11:30 am Delivery: Cost: £10.95.
Timing: Next day or a chosen day, 7 days a week, between 7:30 am and 11:30 am.
Evening Delivery (London M25): Cost: £9.95.
Timing: Order by 10 am for same-day delivery between 6 pm and 11 pm.
Large Item Delivery (e.g., Appliances, Furniture):
Standard Delivery: Free 10-hour slot; a 2-hour window is provided the night before delivery.
Premium Options: Next day or timed slots available for an additional charge.
Click & Collect: Cost: Free for orders over £30; £2.50 for orders under £30.
Timing: Next-day collection available from John Lewis, Waitrose, and other locations.
Delivery Exceptions:
Some services may not be available in certain postcodes, including parts of Scotland, Northern Ireland, and offshore islands. Specific delivery options and times are shown at checkout based on the delivery address.
Gurantee
John Lewis & Partners offers specific guarantees for their beds and mattresses, ensuring quality and customer satisfaction:
Mattresses and Divan Bases:
John Lewis Branded Products: These come with a 7-year guarantee from the date of purchase.
Open Spring Mattresses: These have a 2-year guarantee.
Sofas, Armchairs, and Sofa Beds:
Frames: A 15-year guarantee is provided for the frames of all John Lewis & Partners sofas, armchairs, and sofa beds, effective from the date of delivery.
Additional Information:
Care Instructions: To maintain the validity of these guarantees, it's essential to follow the care instructions provided with each product.
Exclusions: The guarantees do not cover issues arising from misuse, improper maintenance, or use in non-domestic environments.
For comprehensive details, refer to John Lewis's official guarantees and troubleshooting guides.
Customer Service
Telephone Support:
General Enquiries: Call 03456 049 049 for assistance with orders, product information, or other services.
Back Sleepers
