Home by TEMPUR Cooling Tencel Mattress Protector, Double

Refunds and Returns

Online orders will be refunded within 14 days of notification.

Dreams will collect any damaged or faulty goods from your home.

100-night comfort guarantee

If you’re not happy with your mattress within 30-100 nights, Dreams will exchange it.

Online exchanges

Unused goods can be exchanged if Dreams are notified within 48 hours of delivery.

If you decide your new mattress isn’t suitable for you, Dreams recommend you to visit your local store and take time to try out some alternative mattresses. While you’re in store, why not give Dreams free Sleepmatch body-mapping service a go to help find your perfect mattress – it only takes 3 minutes! Once you’ve found a more suitable mattress, you’ll need to contact Dreams Customer Service team with your order details and the name of the new mattress you’d like to exchange to.

Customer Services can be contacted via chat, email, or by phone. Dreams working hours are Monday to Saturday from 9am to 5pm.

When arranging your Comfort Guarantee exchange with Dreams Customer Service team, please be ready to make a payment of £65 for the collection and re-delivery cost, plus any difference in price if the newer mattress is more expensive. Once this payment has been taken, the team will be able to arrange a convenient date for the exchange to take place.

Amendments

After ordering, you have 48 hours to change details of your order for free.

Delivery

Free delivery

Enjoy free delivery to your door on all orders, with no minimum spend.

2-hour time slot

Skip the waiting around – Dreams will let you know when to expect your delivery the day before.

Delivery to your preferred room

Add Dreams chargeable Room of Your Choice service and they will handle the heavy lifting.

Monday to Saturday delivery

To fit in with your busy lifestyle, Dreams deliver Monday to Saturday, from 7am to 6pm.

Friendly customer service team

Available 9-5 Monday to Saturday to talk you through your options.

Customer service: 0800 652 6750 / Sales: 0800 652 5090

Refunds and Returns

To return an item, simply chat with MattressNextDay customer service team for guidance on where to send it and any steps required.

For returns due to incorrect or damaged items on delivery, please reach out to MattressNextDay Customer Support team within 24 hours of receiving the item, providing photographic evidence. If the issue is on their end, they will gladly arrange an exchange or refund.

www.mattressnextday.co.uk/contact

Delivery of Items

Free next day delivery

Buy it today, get it tomorrow for free with the MattressNextDay award-winning delivery service.

Free weekend delivery

Only free on the weekends? MattressNextDay can deliver on Saturday or Sunday, hassle-free.

Choose a delivery date

Choose a more convenient delivery day that suits you and your schedule.
Free 4 days+ £5

Premium time slot

For an additional fee, you can choose a delivery time. Choices available are: by 10am, Morning (7am - 12pm), Afternoon (12pm-6pm) and Evening (After 6pm).
From £25

Delivery to your room of choice

Need help getting your new mattress in the right room? Upgrade to MattressNextDay premium room of choice delivery service for a stressless experience.
£19

Old mattress removal

Do you need to get rid of an old mattress? Upgrade with MattressNextDay to take away and recycle your old mattress.
£39

Customer Services

Mon - Fri: 9am - 5pm
Sat & Sun: Closed
Bank Holidays: Closed

Phone icon 0333 0069 769 (option 2)

Sales Enquiries

Mon - Fri: 9am - 5pm
Sat: 9am - 3pm
Sun: Closed
Bank Holidays: 9am - 3pm

Phone icon 0333 0069 769 (option 1)

Refunds and Returns

At Bensons for Beds they ensure every customer is guaranteed to have a great night's sleep. There is a minimum free five-year guarantee on beds, mattresses and furniture and most other new products including bedding, come with a 1 Year Guarantee, with nothing extra to pay.

For Returns and Refunds please contact Bensons for Beds Customer Services team on 0333 222 6800 or email them at enquiries@bensonsforbeds.co.uk.

Delivery

Bensons for Beds delivers to the room of your choice, with their crew checking the route in advance for any adjustments needed.

The team wears overshoes and gloves, and they’ll recycle packaging if requested.

Deliveries run Monday to Friday from 7 a.m., with a 2-hour window confirmed three days prior.

Delivery charges start at £39 for single items over £100 and £49 for two or more items, excluding smaller items like pillows and mattress protectors.

For orders under £100, the fee is £10.

40 Night Comfort Guarantee

At Bensons for Beds, the team understands that adjusting to a new bed can take time. If, after 5 nights of sleeping on your mattress, you find it isn’t completely comfortable, Bensons for Beds offers an exchange for a different model.

To qualify, a mattress protector must be used, and the entire process is designed to be quick and straightforward. Bensons for Beds simply asks that you try the mattress for a minimum of 5 nights, and please note that standard terms and a small charge apply.

Here are some key points about the Bensons for Beds exchange policy:

Bensons for Beds will exchange your mattress if, after at least 5 nights, it isn’t comfortable, with a maximum period of 40 nights for eligibility.

Proof of purchase is required, and you must use a mattress protector; with the BedGuard plan, Bensons for Beds provides one for free.

If a mattress was purchased with a frame or divan base, Bensons for Beds will only exchange the mattress, not the bed frame or base.

The exchange policy does not apply to refurbished items, clearance items, ex-display products, sofa beds, guest beds, and specific starter mattresses.

A 10% fee of the original bed’s value and a re-delivery charge apply for exchanges. If you select a higher-priced mattress, you’ll need to cover the difference. For specialist beds and VAT rebate adjustments, please contact Bensons for Beds at 0333 222 6800 to arrange inspection or registration.

Your 5 Year Bed Guarantee

Bensons for Beds goes the extra mile to make sure everyone enjoys a truly restful night’s sleep. With a complimentary five-year guarantee included, there’s nothing more to pay

Customer Service

Customer Service:

0333 222 6800

Refunds and Returns

If the replacement mattress you’ve chosen is similar in cost to your original purchased mattress but slightly cheaper - up to £100 cheaper - Mattress Online will give you the difference in credit to spend on the site.

For example, if you originally purchased a £500 mattress and swapped it for a £410 mattress, you will be given £90 credit to use on the site. If the difference in price is greater than £100, you will not have the opportunity to receive either credit or a refund.

Matress Online will collect your old mattress and deliver your new mattress as soon as possible, but this will depend on whether the replacement mattress you have chosen is in stock.

If your replacement mattress is in stock, their Customer Service team will work with you to choose a delivery date that works best for you

If your replacement mattress is not in stock, their delivery team will need to wait for it to come back into stock before Mattress Online can deliver it to you. Once they know when the stock will arrive, Mattress Online Customer Service team will be in touch with you to arrange a delivery date.

Delivery

When buying from Mattress Online, they believe you should have as much control over your delivery as possible. That’s why Mattress Online offer a range of delivery options to suit your needs.

You can select a delivery date up to 60 days in advance of your order date.

Free Next Day Delivery

Order by 4pm Monday-Thursday or 3pm Sunday for the option of next working day delivery.

Weekend Delivery

Delivery on a Saturday or Sunday of your choice. £17.50

Premium Delivery

Delivery to room of choice (excludes unpacking and packaging removal). £20

Old Mattress Collection and Recycling

Mattress Online will collect and recycle your old mattress when they deliver your new one!

This service is non-profit and covers the complete cost of the recycling facility service. £35

Mattress Online 60 Night Comfort Trial

Mattress Online offer a free 60 Night Comfort Trial on all their mattresses because they recognise that buying a mattress online can be challenging. They want to work with you to help you get the best night’s sleep possible.

You can experience peace of mind with their complimentary Comfort Trial and test your mattress for 60 nights. And if it doesn’t meet your expectations, Mattress Online exchange it for you, hassle-free.

Customer Service

Sales Enquiries

Mon-Sat: 9:30am - 5:30pm
Sunday: 10am - 4pm

Customer Service

Mon-Sat: 9:30am - 5:30pm
Sunday: Closed

Tel: 01709 780 881

Refunds and Returns

If you decide to end the contract after products have been delivered, you’ll need to return them to Mattress Man. You can bring the items to us at Old Stoke Road, Arminghall, Norwich, NR14 8SQ, between 9am and 3pm, Monday to Friday, or we can arrange to collect them from you. If you’re cancelling your order, please ensure eligible items are returned or available for collection within 14 days of notifying Mattress Man of your cancellation.

Please ensure the items are securely packaged, and include your reference number and name with any returns. If the products aren’t looked after properly and are returned damaged or in worse condition, Mattress Man may reduce your refund to cover the loss in value.

Mattress Man will cover the cost of return or collection if the products are faulty, misdescribed, or if you’re ending the contract due to something Mattress Man have done wrong. In all other cases, including if you simply change your mind, you’ll be responsible for any return or collection costs.

Once they received the items, Mattress Man will inform you and arrange for a refund or exchange as appropriate. Please allow up to 14 days for any refund to be processed.

The maximum refund for delivery will be equivalent to our least expensive delivery option.

If you’re unable to arrange your own shipping for returns, Mattress Man can organise this on your behalf through their carriers.

Collections are available Monday to Friday, between 8am and 6pm, but drivers cannot call ahead or provide a specific time.

The cost of collection will vary depending on the size of the items and your location, so please contact Customer Services for more details.

Mattress Man is not responsible for missed or delayed collections or any associated costs.

Delivery

Mattress Man offer FREE to the UK Mainland and a charged for service to the Scottish Islands, Isle of Wight, Isle of Man, the Channel Islands and Northern Ireland. Mattress Man aim to offer Fast Delivery, however some areas such as Scottish Grampian & Highlands, Ireland and Jersey are a 3-5 day service.

Mattress Man offer a FREE NEXT working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm. Orders under £45 incur a £3.99 delivery charge.

For more information goto
www.mattressman.co.uk/delivery

60-Night Sleep Trial

Choosing the right mattress online can be a daunting task, and it's not a decision to take lightly. There’s nothing quite like the feeling of sleeping on the perfect mattress, and that’s why Mattress Man offer our 60-night comfort promise to help you find it.

Just like breaking in a new pair of shoes, it can take some time to adjust to a new mattress. If you find it’s not as comfortable as you expected, whether it’s too firm or too soft, or if you simply no longer love your mattress, just let Mattress Man know within 60 days. Mattress Man will gladly replace it with an alternative mattress of your choice. To activate your 60-night sleep trial, please ensure you purchase a mattress protector alongside your eligible mattress.

To ensure your mattress is eligible and protected, please follow these guidelines:

Purchase and use a mattress protector from Mattress Man to accompany your new mattress.

Regularly turn or rotate the mattress, depending on whether it’s one-sided or double-sided.

The mattress must be free from stains or soiling upon return and should be in a resellable condition.

Mattress Recyling

Recycling mattresses is not a new phenomenon, in fact, Mattressman has been operating under a zero-landfill policy for over five years. They also offer one of the cheapest recycling services in the mattress industry, collecting and recycling your old mattresses and bed frames for only £30 per item (Also subject to Two-Man Delivery Charge).

Customer Service

Monday: 8am - 5:30pm
Tuesday: 8am - 5:30pm
Wednesday: 8am - 5:30pm
Thursday: 8am - 5:30pm
Friday: 8am - 5:30pm
Saturday: 8am - 4:30pm

Locations:

Colchester: 01206 918990
Dereham: 01362 709560
Lowestoft: 01502 442700
March: 01354 701050
Northampton: 01604 978630
North Walsham: 01692 667640
Norwich: 01603 978650
Peterborough: 01733 796670
Stevenage: 01438 905500

Refunds & Returns

Emma is sure you’ll love your Emma products but if for any reason you don’t, you can return it for a full refund. Emma simplified the process to make returning an item stress-free.

All you’ve got to do is head to their portal https://www.emma-sleep.co.uk/returns-portal/ ,just pop in your order number and the email address you used to place your order.

Then just select the items you wish to return. Hit confirm and you’re done. Emma will take care of the rest:

Their customer service team will arrange for your items to be picked up by our courier service. Once everything is sorted the courier will get in contact with you to choose a date that suits you best. Their returns are of course entirely free!

Delivery

Free Shipping

Each Emma product is delivered factory-fresh and neatly vacuum-packed from their warehouse straight to your front door.

They have put strict hygiene policies in place to ensure the safety of you and their couriers.

Once your order is placed and the payment is confirmed, Emma will start getting your order ready. As soon as your mattress has shipped, Emma will send you an email with a tracking link, so you can follow your items on their journey.

Their courier will contact you on the day of delivery to let you know when your mattress will be arriving.

200 Night Mattress & Bed Trial

You don’t have to worry about when you can return your Emma mattresses and beds, they have for now extended their risk-free trial from 100 to 200 nights.

That’ll be more than enough time for your body to fully adjust to your new mattress (which can take up to 6 weeks).

In case their Emma mattresses or beds are not the best matches for you, they will handle all the return process and make it hassle-free for you.

100 Night Topper Trial

Emma are happy to give you 100 nights to test your new Emma topper in your own home. This way you can get to know your new topper without any worries and convince yourself of its quality.

30 Night Pillow Trial

A good pillow is an indispensable addition to your sound sleep. It can take up to 4 weeks for your body to adjust to a new pillow.

Emma recommend you take time during our pillow trial and allow your body to fully adapt to your new sleep supporter.

Don’t worry about your return if our pillow is not your desired one, Emma will take care of it.

30 Night Emma Hug Weighted Blanket Trial

Though Emma are confident that their blanket will effectively relax your nerves and deactivate your “fight or flight” response allowing you to fall asleep faster and deeper, it could take 2-3 weeks to get used to. Emma will take care of the return if the blanket is not the one for you. So please allow yourself to fully explore the sleep tech recommended by their experts.

14 Night Bedding Trial

Mattress protectors and duvets are returnable in 14 days. Due to hygiene reasons, all beddings include mattress protectors and duvets are applied with the UK e-commerce policy.

Emma can only accept the return of their beddings in the brand-new resalable condition. In case you would like to return their beddings in the 14-day window, Emma would suggest you to keep the box and the original packages.

Please carefully wrap their beddings into the original packaging before you send them back. Your refund might not be processed if the returned bedding condition does not meet their requirement.

Gurantee Period

10-Year Mattress Guarantee

A mattress is like having a life-long friend. And because Emma have so much trust in their product, they give all our Emma mattresses a 10-year manufacturer warranty.

2-Year Bedframe Guarantee

A bed accompanies you for a long time, which is why Emma give you up to 2-year manufacturer warranty on your Emma bed frames.

10-Years Toppers Guarantee

A topper accompanies you for a long time, which is why Emma give you up to 10-year manufacturer warranty.

Pillows Money Back Guarantee

If your product isn’t quite right, contact their customer service and they will take care of the rest. Emma offer a full money-back guarantee on all Emma products within the trial period.

Customer Service

Monday to Friday from 9AM to 6PM

Tel: +44 300 131 3019

Refunds & Returns

Just notify Furniture Village in writing within 14 calendar days from the day you receive your order.

Simply drop them a line, either by post or email, telling them that you no longer wish to keep your order along with your reason for returning it.

Returning your order to Furniture Village?

It's easy. Simply take your order to any Furniture Village collection points and receive a full refund – including your original delivery charge.

Please ensure that your order is in the condition that you received it. To help you with your return, Furniture Village are happy to send you large plastic bags to cover items of upholstery or mattresses.

Delivery

Delivery timeframes are provided in good faith, based on estimates provided by Furniture Village suppliers.

From time to time, global events may have an impact on their lead times, but please rest assured Furniture Village will be doing everything they can to get your order to you as soon as possible. You can always check the status of your order by logging into your account or using their order tracking feature.

Premium Delivery Service

Safely delivered to your room of choice and assembled by Furniture Village if appropriate.

Customer self-assembly may be necessary for some items including selected office furniture, wall hung mirrors, children's bedroom furniture and garden furniture.

Divan sets, dining chairs - £69

Dining tables, sofas, bedframes, garden furniture and other large furniture
Doorstep Delivery Service - £99

Accessories (lighting, cushions, mirrors, rugs, wall art, vases and other finishing touches) - £10

Mattresses and headboards - £49

20 Year Guarantee

Furniture Village 20 year structural guarantee

Furniture Village don’t just guarantee the best prices, they also guarantee the best quality.

Every single item is built to last, so you can buy their furniture with complete confidence.

Within Their 20 Year guarantee, other components are also covered for 2 years. These other components include recliner mechanisms, sofa bed actions, motors, ratchet headrests and armrests, adjustable seats, covers and stitching.

This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.

Recyling

Furniture Village have partnered with Clearabee, the UK's largest clearance company and major furniture recycling service, to offer you a quick and easy way to remove and recycle your old furniture. Clearabee offers a convenient same-day service and there are special rates for Furniture Village customers.

Interest Free Credit

Spread the cost with up to 30 months interest free credit

Looking to spread the cost of your purchase? No problem. Furniture Village offer up to 30 months 0% APR interest free credit on any orders over £500, making life that little bit easier.

For more information about Furniture Village Interest Free Credit goto www.furniturevillage.co.uk/ifc.html and use their interest free credit calculator.

Customer Service

Online Sales Team:

Monday to Friday 10am - 8pm
Saturday & Sunday 10am - 8pm

Product Aftercare Team:

Monday to Friday 10am - 8pm
Saturday 9am - 6pm
Sunday 10am - 6pm

Tel: 0345 646 1701

Refunds & Returns

Try At Home | 60 Day Returns

If you've changed your mind and want to cancel your order, Bedding Envy ask that you contact their sales team and return the item in its original packaging with the security seal unbroken within 60 days.

In the unlikely event that you receive an item that is damaged or faulty, Bedding Envy can offer a full refund within 60 days of the customer receiving the order. They simply require photographic evidence of the damaged/faulty item with tracking number.

To return a damaged or faulty item is free of charge, please contact orders@beddingenvy.co.uk with your name, address & order number and their customer service team will generate a shipping label for you.

Once the item has been received and inspected by their customer care team, you will be notified that a refund has been issued and feel free to order the item again from our website.

Delivery

UK Standard Delivery

Bedding Envy offer FREE Standard Delivery on all orders over £50.00 in UK Mainland. Orders under £50 will be charged £4.99 for Standard Delivery in UK Mainland via Evri

Their Standard Delivery via Evri typically takes between 5 to 7 working days. They also offer UPGRADE to Next Working Day Delivery by DPD for only £2.99 (on all orders above £50 & placed before 3pm on Monday to Thursday).

UK Next Day Delivery

For any orders below £50.00, Next Day Delivery via DPD (Monday to Thursday) will be charged £6.99 & for any orders above £50 get a FREE Standard Delivery that can be UPGRADED to Next Working Day Delivery by DPD for only £2.99.

Please note orders placed on Friday on Next Working Day Delivery will be delivered on Monday. Saturday Delivery is also available at £9.99 by DPD.

(Please order before 3pm Monday to Thursday, for next working day delivery)
UK Saturday Delivery

Saturday Delivery £9.99 by DPD - Order before 3pm on Monday to Thursday

Customer Service

Bedding Envy
Unit G14 (Behind Constellation Mill)
Ainsworth Road,
Radcliffe,
Manchester,
M26 4AD,
United Kingdom

Call us Monday to Friday 9:00am-5:00pm

Tel: 0161 552 5180

eMail: orders@beddingenvy.co.uk

Refunds & Returns

Beds, Furniture & Mattresses

Please contact Feather & Black via phone or email within 14 days of receiving your order if you would like to request a refund or exchange. Unless your item is faulty, Feather & Black charge a collection fee of £49 and your item(s) must still be in their original packaging to be eligible for a refund or exchange.

Unfortunately, any Handmade For You items cannot be returned or refunded due to their bespoke nature. For hygiene reasons, mattresses cannot be returned if the packaging has been removed unless it’s faulty.

Refunds will be processed once your item has been successfully collected, returned to the warehouse and checked.

Bedding & Bed Linen

Please contact Feather & Black via phone or email within 14 days of receiving your order if you would like to request a refund or exchange.

Your item(s) will be collected by DPD from your house, or you can go to a local drop off shop. Unless your item is faulty, a return fee of £4.95 will be charged.

Your item(s) must still be in their original packaging to be eligible for a refund or exchange.

Refunds will be processed once your item has been successfully collected, returned to the warehouse and checked.

Delivery

Enjoy free delivery on all orders going to mainland England, Scotland, Wales, and the Isle of Wight. We deliver Monday – Saturday from 7am to 6pm to your room of choice.

All Feather & Black deliveries are fulfilled through Dreams, their sole delivery partner. Their delivery network has a dedicated fleet of vehicles for a reliable and efficient service.

For larger items such as beds, mattresses and furniture you can choose your preferred delivery date at checkout if your item is in stock. Otherwise, they be in touch as soon as your item arrives into their warehouse with the next available delivery date. If you need to change your slot for any reason, please visit their Manage Your Delivery page, call them or email their Customer Services team.

Bedding and accessories will be delivered within 7 - 10 working days by DPD. If it’s out of stock, it will be delivered within 7 - 10 working days of it arriving at our warehouse. You can find the estimated date it’s due in on the product page.

Feather & Black are happy to deliver to your room of choice, but if you would prefer a doorstep delivery or are self-isolating, please let the delivery team know when they call you.

Feather & Black endeavour to keep you up to date with the progress of your order, but if you’re unsure about anything or have any questions, please call their Customer Service team on 01243 380600.

100 Night Comfort Guarantee

Feather & Black 100 Night Comfort Guarantee applies to all of their mattresses, including adjustable, made-to-measure, and ex-display mattresses. It does not apply to bed frames, divans, adjustable or ottoman bases.

If at any time between 30 and 100 nights from the day of delivery (or collection from store), you can inform them that your choice of mattress is proving uncomfortable, as long as you comply with the conditions set out on the 100 Night Comfort Guarantee page.

Feather & Black are unable to process an exchange earlier than 30 nights from the day of delivery, as it can take this long for your body to adjust to your new mattress and for the fillings to settle.

A collection and re-delivery charge of £65 will be applied to each exchange.

Please call their Customer Services team on 01243 380 600 if you have any further questions, or need to organise a return or mattress exchange during the Comfort Guarantee period.

Recycling Service

Feather & Black appreciate that recycling your bed or mattress is not always an easy task, which is why we offer a fast, convenient, and environmentally friendly recycling service.

We will collect your old bed or mattress from your home when we deliver your new one and recycle it at the Dreams specialised bed and mattress recycling centre. Mattresses are disassembled and every part is utilised; springs are melted down, fibres are recycled, and foam can be cleaned to make carpet underlay.

Recycling Prices

Feather & Black prices for recycling differ depending on what item you'd like them to take away. You can select the recycling service at checkout.

Single mattresses - £40

Double mattresses - £50

King & super king mattresses - £55

Bed frames & divan bases - £40

Sofa beds (not including standard sofas) - £45

Headboards - £25

Guarantee

100 Night Comfort Guarantee

Feather & Black are committed to ensuring you sleep well, and they understand that a mattress can be a big investment. This is why they offer a comfort guarantee on all our mattresses bought online and in store to give you peace of mind that you’ve picked the most comfortable and supportive mattress for you.

If you get it home and are not 100% in love with it during this time, Feather & Black will exchange it for you.

Interest Free Finance

0% APR Finance Available

Fetaher & Black want to help you create beautiful bedrooms to relax and sleep in. So whether you’ve got your eyes on a bespoke upholstered bed, a handcrafted mattress or a set of coordinating furniture, it’s easy to spread the cost of your ideal bedroom with an interest free credit payment option.

You could borrow over 10 or 20 months 0% APR representative on orders of £750 or more*.

Subject to status and affordability. Minimum spend applies, terms and conditions apply.

Customer Service

Sales:

Tel: 01243 380600 and select option 1

Monday to Friday 9am-8pm
Saturday and Sunday 9am-5pm

Customer services:

Tel: 01243 380600 and select option 2

Monday to Saturday 9am-5pm

Refunds & Returns

John Lewis & Partners offers a comprehensive returns and refunds policy to ensure a smooth shopping experience. If you've changed your mind about a purchase, you can return it within 30 days in its original condition with proof of purchase for an exchange or refund. Original condition means the product is unused, with all original packaging and labels intact, and contains no personal data or has not been registered with the manufacturer.

How to Return Items:

Online Purchases: Small items can be returned to any John Lewis or Waitrose shop, or via Royal Mail, Evri, or other return locations. Start the return process by signing into your account, selecting the order, and following the prompts to choose your return method.

Large Items: For items delivered by two people, such as appliances and furniture, contact John Lewis to arrange a collection. Collections are free if the item is damaged or faulty; otherwise, a £29.95 fee applies.

In-Store Purchases: Return items to any John Lewis store, except Swindon Outlet, with your receipt for a refund or exchange. Note that items bought in a John Lewis store cannot be returned at Waitrose.

Refund Processing:

Refunds are processed to the original payment method within 14 days of receiving the returned item. For online returns, it can take up to 7 days for the item to reach the returns centre, 2 days for processing, and up to 5 days for the refund to appear in your account.

Exceptions:

Certain items cannot be returned unless faulty, including perishable goods, personalised products, and items with hygiene considerations like opened beauty products and underwear. Ensure all returns meet the specified conditions to qualify for a refund or exchange.

Delivery

John Lewis & Partners offers a variety of delivery options to suit different needs:

Standard Delivery: Cost: Free for orders £50 and over; £4.50 for orders under £50.

Timing: Typically within 5 working days, Monday to Saturday, between 7:30 am and 6:30 pm.

Next and Named Day Delivery: Cost: £7.50.

Timing: Next day or a chosen day, 7 days a week, from 8 am to 8 pm.

Pre-11:30 am Delivery: Cost: £10.95.

Timing: Next day or a chosen day, 7 days a week, between 7:30 am and 11:30 am.

Evening Delivery (London M25): Cost: £9.95.

Timing: Order by 10 am for same-day delivery between 6 pm and 11 pm.

Large Item Delivery (e.g., Appliances, Furniture):

Standard Delivery: Free 10-hour slot; a 2-hour window is provided the night before delivery.

Premium Options: Next day or timed slots available for an additional charge.

Click & Collect: Cost: Free for orders over £30; £2.50 for orders under £30.

Timing: Next-day collection available from John Lewis, Waitrose, and other locations.

Delivery Exceptions:

Some services may not be available in certain postcodes, including parts of Scotland, Northern Ireland, and offshore islands. Specific delivery options and times are shown at checkout based on the delivery address.

Gurantee

John Lewis & Partners offers specific guarantees for their beds and mattresses, ensuring quality and customer satisfaction:

Mattresses and Divan Bases:

John Lewis Branded Products: These come with a 7-year guarantee from the date of purchase.

Open Spring Mattresses: These have a 2-year guarantee.

Sofas, Armchairs, and Sofa Beds:

Frames: A 15-year guarantee is provided for the frames of all John Lewis & Partners sofas, armchairs, and sofa beds, effective from the date of delivery.

Additional Information:

Care Instructions: To maintain the validity of these guarantees, it's essential to follow the care instructions provided with each product.

Exclusions: The guarantees do not cover issues arising from misuse, improper maintenance, or use in non-domestic environments.

For comprehensive details, refer to John Lewis's official guarantees and troubleshooting guides.

Customer Service

Telephone Support:

General Enquiries: Call 03456 049 049 for assistance with orders, product information, or other services.